3. Please select a priority
level based on the severity
of the situation and the
required response.
|
Priority Level |
Description |
Response |
|
Level
3 - Normal |
Functionality is
reduced but business
operations continue.
Includes routine
changes and repairs.
|
A BCI technician,
engineer, or
scheduler contacts
the client to
schedule technical
support or on-site
service, generally
within 1-2 business
days. |
|
Level
2 - Urgent |
One or more
important business
processes are
seriously degraded.
|
A BCI technician,
engineer, or
scheduler contacts
the client the same
day. Both
the client and BCI
prioritize the
request over all
normal tasks during
business hours. Any
conflicting requests
and projects are
preempted and
rescheduled.
Additional charges
may apply.
|
|
Level
1 - Emergency |
Major system
outages.
Mission-critical
business functions
cannot be performed.
|
A BCI technician,
engineer, or
scheduler contacts
the client the same
day. Both the
client and BCI
commit all necessary
resources 24x365
until the problem is
resolved. All lower
priority work is
preempted and
rescheduled.
Additional charges
may apply.
|
4. Please select the
affected system(s). At least
one option must be selected.
|
|
Physical
Infrastructure
including Structured
Cabling, Outside
Plant, Electrical &
UPS Systems |
|
|
Network Equipment,
IP Telephony,
Servers, Desktops |
|
|
Security Systems
including
Intrusion/Burglary &
Fire Alarms, Access
Control, Video
Surveillance |
|
|
Special Systems
including Overhead
Paging, Intercoms,
Audio Systems,
Broadband Video and
Private Cable
Television,
Audio/Visual
Systems, non-IP
Telephony (TDM) |
|
|
Inside Plant Request
|
|
|
Outside Plant
Request |
|
|
Aerial Plant Request
|
|
|
Non-Plenum Cable
Area (Inside
Requests Only)
|
|
|
Plenum Cable Area
|
|
|
Cat 5 Materials
Required
|
|
|
Cat 6 Materials
Required
|
|
|
Multimode Fiber
Optic Materials
Required (60 micron)
|
|
|
Multimode Fiber
Optic Materials
Required (50 micron)
|
|
|
Single Mode Fiber
Optic Materials
Required
|
|
|
Fusion Splicer and/
or OTDR required
|
CABLING QUESTIONS
What do you need cables run
for?
Data
(LAN)
Voice
Both
No. of Data Jacks? :
Data Cable Type
Cat5
Cat5e
Cat6
N/A
No. of Voice Jacks? :
Voice Cable Type
Cat3
Cat5
Cat5e
Cat6
N/A
Do you have a Plenum Rated
Ceiling?
Yes
No
Not
Sure
No. of floors Cabling will
have to be run to?
Building Type? :
Target Date for Desired
Completion?:
What is your budget for this
project?
6. Please describe the
problem.
|
