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BCISCS Service Request Form

1. What is the location where service is required?

2. Please provide your contact information.

First Name
Last Name
Organization
Phone 1	Do not specify a phone number which is affected by a phone system problem.
Phone 2
E-mail Address

3. Please select a priority level based on the severity of the situation and the required response.

Priority Level	Description	Response
Level 3 - Normal	Functionality is reduced but business operations continue. Includes routine changes and repairs.	A BCI technician, engineer, or scheduler contacts the client to schedule technical support or on-site service, generally within 1-2 business days.
Level 2 - Urgent	One or more important business processes are seriously degraded.	A BCI technician, engineer, or scheduler contacts the client the same day. Both the client and BCI prioritize the request over all normal tasks during business hours. Any conflicting requests and projects are preempted and rescheduled. Additional charges may apply.
Level 1 - Emergency	Major system outages. Mission-critical business functions cannot be performed.	A BCI technician, engineer, or scheduler contacts the client the same day. Both the client and BCI commit all necessary resources 24x365 until the problem is resolved. All lower priority work is preempted and rescheduled. Additional charges may apply.

4. Please select the affected system(s). At least one option must be selected.

5. Detailed Information

Do you prefer licensed or unlicensed wireless?
	Licensed Microwave
	Unlicensed (License-Free)
	Not sure which I might need.

Reason for Inquiry
Link Protocol
Mounting Surface
Model
Redundancy
Installation
Link Usage
Warranty and Support Options
Link Availability Required
Need Link in Approximately
Line of Sight
Bandwidth Required
Distance Site A to Site B
After you forward my quote
Additional Comments